LICENSE: AGPLv2
#
# This script is designed purely to send whether the meetme conference has live channels connected and which they are
# This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
#
# required variables:
# - $server_ip
# - $session_name
# - $user
# - $pass
# optional variables:
# - $format - ('text','debug')
# - $ACTION - ('refresh','register')
# - $client - ('agc','vdc')
# - $conf_exten - ('8600011',...)
# - $exten - ('123test',...)
# - $auto_dial_level - ('0','1','1.2',...)
# - $campagentstdisp - ('YES',...)
#
# changes
# 50509-1054 - First build of script
# 50511-1112 - Added ability to register a conference room
# 50610-1159 - Added NULL check on MySQL results to reduced errors
# 50706-1429 - script changed to not use HTTP login vars, user/pass instead
# 50706-1525 - Added date-time display for vicidial client display
# 50816-1500 - Added random update to vicidial_live_agents table for vdc users
# 51121-1353 - Altered echo statements for several small PHP speed optimizations
# 60410-1424 - Added ability to grab calls-being-placed and agent status
# 60421-1405 - check GET/POST vars lines with isset to not trigger PHP NOTICES
# 60619-1201 - Added variable filters to close security holes for login form
# 61128-2255 - Added update for manual dial vicidial_live_agents
# 70319-1542 - Added agent disabled display function
# 71122-0205 - Added vicidial_live_agent status output
# 80424-0442 - Added non_latin lookup from system_settings
# 80519-1425 - Added calls-in-queue tally
# 80703-1106 - Added API functionality for Hangup and Dispo
# 81104-0229 - Added mysql error logging capability
# 81104-1409 - Added multi-retry for some vicidial_live_agents table MySQL queries
# 90102-1402 - Added check for system and database time synchronization
# 90120-1720 - Added compatibility for API pause/resume and dial a number
# 90307-1855 - Added shift enforcement to send logout flag if outside of shift hours
# 90408-0020 - Added API vtiger specific callback activity record ability
# 90508-0727 - Changed to PHP long tags
# 90706-1430 - Fixed AGENTDIRECT calls in queue display count
# 90908-1037 - Added DEAD call logging
# 91130-2022 - Added code for manager override of in-group selection
# 91228-1341 - Added API fields update functions
# 100109-1337 - Fixed Manual dial live call detection
# 100527-0957 - Added send_dtmf, transfer_conference and park_call API functions
# 100727-2209 - Added timer actions for hangup, extension, callmenu and ingroup as well as destination
# 101123-1105 - Added api manual dial queue feature to external_dial function
# 101208-0308 - Moved the Calls in Queue count and other counts outside of the autodial section (issue 406)
# 110610-0059 - Small fix for manual dial calls lasting more than 100 minutes in real-time report
# 120809-2353 - Added external_recording function
# 121028-2305 - Added extra check on session_name to validate agent screen requests
# 130328-0011 - Converted ereg to preg functions
# 130603-2218 - Added login lockout for 15 minutes after 10 failed logins, and other security fixes
# 130705-1524 - Added optional encrypted passwords compatibility
# 130802-1015 - Changed to use PHP mysqli functions
# 140126-0659 - Added external_pause_code function
# 140810-2136 - Changed to use QXZ function for echoing text
# 141118-1233 - Formatting changes for QXZ output
# 141128-0853 - Code cleanup for QXZ functions
# 141216-2111 - Added language settings lookups and user/pass variable standardization
# 141228-0053 - Found missing phrase for QXZ
# 150723-1708 - Added ajax logging and agent screen click logging
# 150904-2138 - Added SQL features for chats started via agent invite, modified output
# 160104-1232 - Added proper detection of dead chats, disabled dead detection of emails
# 160227-1007 - Fixed XSS security issue, issue #929
# 160303-2354 - Added code for chat transfers
# 160326-0942 - Fixed issue #933, variables
# 161029-2216 - Formatting and additional agent debug logging
# 161217-0822 - Addded agent debug logging of dead call trigger
# 170220-1307 - Added external_lead_id trigger for switch_lead API function
# 170526-2228 - Added additional variable filtering
# 170709-1017 - Added xfer dead call checking process
# 170817-0739 - Small change to xfer dead call checking process
# 180602-0149 - Changed SQL query for email queue count for accuracy
# 190730-0927 - Added campaign SIP Actions processing
# 190925-1348 - Added logtable SIP Action
# 191013-2105 - Fixes for PHP7
# 200825-2343 - Added option for manual-only sip actions
# 201111-2140 - Fix for AGENTDIRECT selected in-groups issue #1241
# 210317-1935 - Added visibility logging
# 210328-1013 - Fix for emails-in-queue count query, Issue #1170
# 210425-2357 - Added calls_inqueue_count_ calculation
# 210616-1905 - Added optional CORS support, see options.php for details
# 210825-0907 - Fix for XSS security issue
# 220219-2328 - Added allow_web_debug system setting
# 220310-0934 - Added more time-sync detailed logging
# 230220-1759 - Fix for In-Group manual dial issue
# 230412-1020 - Added code for send_notification API function
# 230420-2020 - Added latency logging
# 230616-1810 - Added dead_count checking and 1-second delay in DEAD call logging and dead call log reversal
#
$version = '2.14-70';
$build = '230616-1810';
$php_script = 'conf_exten_check.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=51;
$one_mysql_log=0;
$DB=0;
$VD_login=0;
$SSagent_debug_logging=0;
$dead_logging_version=1;
$startMS = microtime();
$ip = getenv("REMOTE_ADDR");
require_once("dbconnect_mysqli.php");
require_once("functions.php");
$bcrypt=1;
### If you have globals turned off uncomment these lines
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["user"])) {$user=$_GET["user"];}
elseif (isset($_POST["user"])) {$user=$_POST["user"];}
if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
if (isset($_GET["session_name"])) {$session_name=$_GET["session_name"];}
elseif (isset($_POST["session_name"])) {$session_name=$_POST["session_name"];}
if (isset($_GET["format"])) {$format=$_GET["format"];}
elseif (isset($_POST["format"])) {$format=$_POST["format"];}
if (isset($_GET["ACTION"])) {$ACTION=$_GET["ACTION"];}
elseif (isset($_POST["ACTION"])) {$ACTION=$_POST["ACTION"];}
if (isset($_GET["client"])) {$client=$_GET["client"];}
elseif (isset($_POST["client"])) {$client=$_POST["client"];}
if (isset($_GET["conf_exten"])) {$conf_exten=$_GET["conf_exten"];}
elseif (isset($_POST["conf_exten"])) {$conf_exten=$_POST["conf_exten"];}
if (isset($_GET["exten"])) {$exten=$_GET["exten"];}
elseif (isset($_POST["exten"])) {$exten=$_POST["exten"];}
if (isset($_GET["auto_dial_level"])) {$auto_dial_level=$_GET["auto_dial_level"];}
elseif (isset($_POST["auto_dial_level"])) {$auto_dial_level=$_POST["auto_dial_level"];}
if (isset($_GET["campagentstdisp"])) {$campagentstdisp=$_GET["campagentstdisp"];}
elseif (isset($_POST["campagentstdisp"])) {$campagentstdisp=$_POST["campagentstdisp"];}
if (isset($_GET["bcrypt"])) {$bcrypt=$_GET["bcrypt"];}
elseif (isset($_POST["bcrypt"])) {$bcrypt=$_POST["bcrypt"];}
if (isset($_GET["clicks"])) {$clicks=$_GET["clicks"];}
elseif (isset($_POST["clicks"])) {$clicks=$_POST["clicks"];}
if (isset($_GET["customer_chat_id"])) {$customer_chat_id=$_GET["customer_chat_id"];}
elseif (isset($_POST["customer_chat_id"])) {$customer_chat_id=$_POST["customer_chat_id"];}
if (isset($_GET["live_call_seconds"])) {$live_call_seconds=$_GET["live_call_seconds"];}
elseif (isset($_POST["live_call_seconds"])) {$live_call_seconds=$_POST["live_call_seconds"];}
if (isset($_GET["xferchannel"])) {$xferchannel=$_GET["xferchannel"];}
elseif (isset($_POST["xferchannel"])) {$xferchannel=$_POST["xferchannel"];}
if (isset($_GET["check_for_answer"])) {$check_for_answer=$_GET["check_for_answer"];}
elseif (isset($_POST["check_for_answer"])) {$check_for_answer=$_POST["check_for_answer"];}
if (isset($_GET["MDnextCID"])) {$MDnextCID=$_GET["MDnextCID"];}
elseif (isset($_POST["MDnextCID"])) {$MDnextCID=$_POST["MDnextCID"];}
if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];}
elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];}
if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
if (isset($_GET["visibility"])) {$visibility=$_GET["visibility"];}
elseif (isset($_POST["visibility"])) {$visibility=$_POST["visibility"];}
if (isset($_GET["active_ingroup_dial"])) {$active_ingroup_dial=$_GET["active_ingroup_dial"];}
elseif (isset($_POST["active_ingroup_dial"])) {$active_ingroup_dial=$_POST["active_ingroup_dial"];}
if (isset($_GET["latency"])) {$latency=$_GET["latency"];}
elseif (isset($_POST["latency"])) {$latency=$_POST["latency"];}
if (isset($_GET["dead_count"])) {$dead_count=$_GET["dead_count"];}
elseif (isset($_POST["dead_count"])) {$dead_count=$_POST["dead_count"];}
$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
# default optional vars if not set
if (!isset($format)) {$format="text";}
if (!isset($ACTION)) {$ACTION="refresh";}
if (!isset($client)) {$client="agc";}
if ($bcrypt == 'OFF') {$bcrypt=0;}
# if options file exists, use the override values for the above variables
# see the options-example.php file for more information
if (file_exists('options.php'))
{
require('options.php');
}
header ("Content-type: text/html; charset=utf-8");
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
header ("Pragma: no-cache"); // HTTP/1.0
$user=preg_replace("/\'|\"|\\\\|;| /","",$user);
$pass=preg_replace("/\'|\"|\\\\|;| /","",$pass);
#############################################
##### START SYSTEM_SETTINGS AND USER LANGUAGE LOOKUP #####
$stmt = "SELECT use_non_latin,enable_languages,language_method,agent_debug_logging,allow_web_debug,agent_notifications FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03001',$user,$server_ip,$session_name,$one_mysql_log);}
#if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$SSenable_languages = $row[1];
$SSlanguage_method = $row[2];
$SSagent_debug_logging = $row[3];
$SSallow_web_debug = $row[4];
$SSagent_notifications = $row[5];
}
if ($SSallow_web_debug < 1) {$DB=0; $format='text';}
$VUselected_language = '';
$stmt="SELECT selected_language from vicidial_users where user='$user';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03040',$user,$server_ip,$session_name,$one_mysql_log);}
$sl_ct = mysqli_num_rows($rslt);
if ($sl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VUselected_language = $row[0];
}
##### END SETTINGS LOOKUP #####
###########################################
$session_name = preg_replace('/[^-\.\:\_0-9a-zA-Z]/','',$session_name);
$server_ip = preg_replace('/[^-\.\:\_0-9a-zA-Z]/','',$server_ip);
$conf_exten = preg_replace("/[^-_0-9a-zA-Z]/","",$conf_exten);
$exten = preg_replace("/\'|\"|\\\\|;/","",$exten);
$clicks = preg_replace("/\'|\"|\\\\|;/","",$clicks);
$customer_chat_id = preg_replace("/[^0-9a-zA-Z]/","",$customer_chat_id);
$visibility = preg_replace("/\'|\"|\\\\|;/","",$visibility);
$MDnextCID = preg_replace("/[^-_0-9a-zA-Z]/","",$MDnextCID);
$live_call_seconds = preg_replace("/[^-_0-9a-zA-Z]/","",$live_call_seconds);
$bcrypt = preg_replace("/[^-_0-9a-zA-Z]/","",$bcrypt);
$format = preg_replace("/[^-_0-9a-zA-Z]/","",$format);
$ACTION = preg_replace("/[^-_0-9a-zA-Z]/","",$ACTION);
$auto_dial_level = preg_replace("/[^-\._0-9a-zA-Z]/","",$auto_dial_level);
$check_for_answer = preg_replace("/[^-_0-9a-zA-Z]/","",$check_for_answer);
$client = preg_replace("/[^-_0-9a-zA-Z]/","",$client);
$campagentstdisp = preg_replace("/[^-_0-9a-zA-Z]/","",$campagentstdisp);
$phone_number = preg_replace("/[^-_0-9a-zA-Z]/","",$phone_number);
$xferchannel = preg_replace("/\'|\"|\\\\|;/","",$xferchannel);
$latency = preg_replace("/[^-_0-9a-zA-Z]/","",$latency);
$dead_count = preg_replace("/[^-_0-9a-zA-Z]/","",$dead_count);
if ($non_latin < 1)
{
$user=preg_replace("/[^-_0-9a-zA-Z]/","",$user);
$pass=preg_replace("/[^-\.\+\/\=_0-9a-zA-Z]/","",$pass);
$campaign = preg_replace("/[^-_0-9a-zA-Z]/","",$campaign);
$active_ingroup_dial = preg_replace("/[^-_0-9a-zA-Z]/","",$active_ingroup_dial);
}
else
{
$user = preg_replace('/[^-_0-9\p{L}]/u','',$user);
$pass = preg_replace('/[^-\.\+\/\=_0-9\p{L}]/u','',$pass);
$campaign = preg_replace('/[^-_0-9\p{L}]/u', '', $campaign);
$active_ingroup_dial = preg_replace('/[^-_0-9\p{L}]/u',"",$active_ingroup_dial);
}
if (strlen($SSagent_debug_logging) > 1)
{
if ($SSagent_debug_logging == "$user") {$SSagent_debug_logging=1;}
else {$SSagent_debug_logging=0;}
}
$Alogin='N';
$Alogin_notes='';
$RingCalls='N';
$DiaLCalls='N';
$StarTtime = date("U");
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$FILE_TIME = date("Ymd_His");
if (!isset($query_date)) {$query_date = $NOW_DATE;}
$random = (rand(1000000, 9999999) + 10000000);
$auth=0;
$auth_message = user_authorization($user,$pass,'',0,$bcrypt,0,0,'conf_exten_check');
if ($auth_message == 'GOOD')
{$auth=1;}
if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0))
{
echo _QXZ("Invalid Username/Password:")." |$user|$pass|$auth_message|\n";
exit;
}
else
{
if( (strlen($server_ip)<6) or (!isset($server_ip)) or ( (strlen($session_name)<12) or (!isset($session_name)) ) )
{
echo _QXZ("Invalid server_ip: %1s or Invalid session_name: %2s",0,'',$server_ip,$session_name)."\n";
exit;
}
else
{
$stmt="SELECT count(*) from web_client_sessions where session_name='$session_name' and server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03002',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$SNauth=$row[0];
if($SNauth==0)
{
echo _QXZ("Invalid session_name:")." |$session_name|$server_ip|\n";
exit;
}
else
{
# do nothing for now
}
}
}
if ($format=='debug')
{
echo "\n";
echo "\n";
echo "\n";
echo ""._QXZ("Conf Extension Check");
echo "\n";
echo "\n";
echo "\n";
if ($DB > 0)
{
echo "|session_name: $session_name|server_ip: $server_ip|conf_exten: $conf_exten|exten: $exten|clicks: $clicks|customer_chat_id: $customer_chat_id|visibility: $visibility|MDnextCID: $MDnextCID|live_call_seconds: $live_call_seconds|bcrypt: $bcrypt|format: $format|ACTION: $ACTION|auto_dial_level: $auto_dial_level|check_for_answer: $check_for_answer|client: $client|campagentstdisp: $campagentstdisp|phone_number: $phone_number|xferchannel: $xferchannel\n";
}
}
################################################################################
### refresh - sends agent session data to agent screen every second
################################################################################
if ($ACTION == 'refresh')
{
$MT[0]='';
$row=''; $rowx='';
$channel_live=1;
$DEADlog='';
if (strlen($conf_exten)<1)
{
$channel_live=0;
echo _QXZ("Conf Exten %1s is not valid",0,'',$conf_exten)."\n";
exit;
}
else
{
if ($client == 'vdc')
{
$Acount=0;
$Scount=0;
$AexternalDEAD=0;
$Aagent_log_id='';
$Acallerid='';
$DEADcustomer=0;
$Astatus='';
$Acampaign_id='';
### see if the agent has a record in the vicidial_live_agents table
$stmt="SELECT count(*) from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03003',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Acount=$row[0];
### see if the agent has a record in the vicidial_session_data table
$stmt="SELECT count(*) from vicidial_session_data where user='$user' and server_ip='$server_ip' and session_name='$session_name';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03039',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Scount=$row[0];
if ($Acount > 0)
{
$stmt="SELECT status,callerid,agent_log_id,campaign_id,lead_id,comments from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03004',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Astatus = $row[0];
$Acallerid = $row[1];
$Aagent_log_id = $row[2];
$Acampaign_id = $row[3];
$Alead_id = $row[4];
$Acomments = $row[5];
}
$api_manual_dial='STANDARD';
$calls_inqueue_count_one='';
$calls_inqueue_count_two='';
$stmt = "SELECT api_manual_dial,calls_inqueue_count_one,calls_inqueue_count_two FROM vicidial_campaigns where campaign_id='$Acampaign_id';";
$rslt=mysql_to_mysqli($stmt, $link);
$vcc_conf_ct = mysqli_num_rows($rslt);
if ($vcc_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$api_manual_dial = $row[0];
$calls_inqueue_count_one = $row[1];
$calls_inqueue_count_two = $row[2];
}
# ### find out if external table shows agent should be disabled
# $stmt="SELECT count(*) from another_table where user='$user' and status='DEAD';";
# if ($DB) {echo "|$stmt|\n";}
# $rslt=mysql_to_mysqli($stmt, $link);
# $row=mysqli_fetch_row($rslt);
# $AexternalDEAD=$row[0];
##### BEGIN check on calls in queue, number of active calls in the campaign
if ($campagentstdisp == 'YES')
{
$ADsql='';
### grab the status of this agent to display
$stmt="SELECT status,campaign_id,closer_campaigns from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03006',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Alogin=$row[0];
$Acampaign=$row[1];
$AccampSQL=$row[2];
$AccampSQL = preg_replace('/\s\-/','', $AccampSQL);
$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
if (preg_match('/AGENTDIRECT/i', $AccampSQL))
{
$ADsql = "or ( (campaign_id IN('$AccampSQL')) and (agent_only='$user') )";
$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
}
### grab the number of calls being placed from this server and campaign
$stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql);";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03007',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$RingCalls=$row[0];
if ($RingCalls > 0) {$RingCalls = ""._QXZ("Calls in Queue").": $RingCalls";}
else {$RingCalls = ""._QXZ("Calls in Queue").": $RingCalls";}
### grab the number of calls being placed from this server and campaign
$stmt="SELECT count(*) from vicidial_auto_calls where status NOT IN('XFER') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) );";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03008',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$DiaLCalls=$row[0];
### BEGIN check for calls_inqueue_count_ settings containers and calculate calls in queue ###
if ( ( ($calls_inqueue_count_one != '') and ($calls_inqueue_count_one != 'DISABLED') ) or ( ($calls_inqueue_count_two != '') and ($calls_inqueue_count_two != 'DISABLED') ) )
{
$RingCallsOne='';
$RingCallsTwo='';
# gather calls_inqueue_count_one settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$calls_inqueue_count_one';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$calls_inqueue_count_one_heading='';
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$calls_inqueue_count_one_settings = explode("\n",$SAcontainer_entry);
$calls_inqueue_count_one_settings_ct = count($calls_inqueue_count_one_settings);
$calls_inqueue_count_one_output='';
$calls_inqueue_count_one_groups_SQL='';
$except_container_id_output='';
$cic_excpt_stmt='';
$sea=0;
while ($calls_inqueue_count_one_settings_ct >= $sea)
{
if (preg_match("/^HEADING => |^HEADING=>/",$calls_inqueue_count_one_settings[$sea]))
{
$calls_inqueue_count_one_heading = preg_replace("/^HEADING => |^HEADING=>/i",'',$calls_inqueue_count_one_settings[$sea]);
}
else
{
if ( (!preg_match("/^;/",$calls_inqueue_count_one_settings[$sea])) and (strlen($calls_inqueue_count_one_settings[$sea]) > 0) )
{
if ($calls_inqueue_count_one_settings[$sea] == '--ALL-CALLS--')
{
if ($RingCalls > 0) {$calls_inqueue_count_one_output = "$calls_inqueue_count_one_heading: $RingCalls";}
else {$calls_inqueue_count_one_output = "$calls_inqueue_count_one_heading: $RingCalls";}
}
else
{
$cic_one_stmt='';
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
{
$cic_one_stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN('$AccampSQL')) $ADsql)";
}
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
{
$cic_one_stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and (campaign_id='$Acampaign')";
}
if (preg_match("/^--ALL-CALLS-/",$calls_inqueue_count_one_settings[$sea]))
{
$cic_one_stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
}
if (preg_match("/-CALLS-EXCEPT=/",$calls_inqueue_count_one_settings[$sea]))
{
$except_container_id = preg_replace("/.*-CALLS-EXCEPT=/",'',$calls_inqueue_count_one_settings[$sea]);
# BEGIN gather EXCEPTION settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$except_container_id';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "EX|$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$except_container_id_settings = explode("\n",$SAcontainer_entry);
$except_container_id_settings_ct = count($except_container_id_settings);
$except_container_id_groups_SQL='';
$seaEX=0;
while ($except_container_id_settings_ct >= $seaEX)
{
if ( (!preg_match("/^;|^HEADING => |^HEADING=>/i",$except_container_id_settings[$seaEX])) and (strlen($except_container_id_settings[$seaEX]) > 0) )
{
if ($except_container_id_settings[$seaEX] == '--ALL-CALLS--')
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
}
else
{
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id NOT IN('$AccampSQL'))";
}
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign')";
}
if (preg_match("/^--ALL-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
}
if (strlen($cic_excpt_stmt) < 10)
{
$except_container_id_settings[$seaEX] = preg_replace('/[^-_0-9\p{L}]/u','',$except_container_id_settings[$seaEX]);
if (strlen($except_container_id_settings[$seaEX]) > 0)
{
if (strlen($except_container_id_groups_SQL) > 1) {$except_container_id_groups_SQL .= ",";}
$except_container_id_groups_SQL .= "'$except_container_id_settings[$seaEX]'";
}
}
}
}
$seaEX++;
}
if ( (strlen($cic_excpt_stmt) < 10) and (strlen($except_container_id_groups_SQL) > 2) )
{
$cic_excpt_stmt="and (campaign_id NOT IN($except_container_id_groups_SQL))";
}
}
# END gather EXCEPTION settings container
}
if (strlen($cic_one_stmt) < 10)
{
$calls_inqueue_count_one_settings[$sea] = preg_replace('/[^-_0-9\p{L}]/u','',$calls_inqueue_count_one_settings[$sea]);
if (strlen($calls_inqueue_count_one_settings[$sea]) > 0)
{
if (strlen($calls_inqueue_count_one_groups_SQL) > 1) {$calls_inqueue_count_one_groups_SQL .= ",";}
$calls_inqueue_count_one_groups_SQL .= "'$calls_inqueue_count_one_settings[$sea]'";
}
}
}
}
}
$sea++;
}
if ( (strlen($cic_one_stmt) < 10) and (strlen($calls_inqueue_count_one_groups_SQL) > 2) )
{
$cic_one_stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN($calls_inqueue_count_one_groups_SQL)) $ADsql)";
}
if (strlen($cic_one_stmt) > 10)
{
$cic_one_stmt .= " $cic_excpt_stmt;";
if ($DB) {echo "CIC ONE|$cic_one_stmt|\n";}
$rslt=mysql_to_mysqli($cic_one_stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$cic_one_stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$RingCallsOne=$row[0];
if ($RingCallsOne > 0) {$RingCallsOne = "$calls_inqueue_count_one_heading: $RingCallsOne";}
else {$RingCallsOne = "$calls_inqueue_count_one_heading: $RingCallsOne";}
}
}
# gather calls_inqueue_count_two settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$calls_inqueue_count_two';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
if ($DB) {echo "$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$calls_inqueue_count_two_heading='';
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$calls_inqueue_count_two_settings = explode("\n",$SAcontainer_entry);
$calls_inqueue_count_two_settings_ct = count($calls_inqueue_count_two_settings);
$calls_inqueue_count_two_output='';
$calls_inqueue_count_two_groups_SQL='';
$except_container_id_output='';
$cic_excpt_stmt='';
$sea=0;
while ($calls_inqueue_count_two_settings_ct >= $sea)
{
if (preg_match("/^HEADING => |^HEADING=>/",$calls_inqueue_count_two_settings[$sea]))
{
$calls_inqueue_count_two_heading = preg_replace("/^HEADING => |^HEADING=>/i",'',$calls_inqueue_count_two_settings[$sea]);
}
else
{
if ( (!preg_match("/^;/",$calls_inqueue_count_two_settings[$sea])) and (strlen($calls_inqueue_count_two_settings[$sea]) > 0) )
{
if ($calls_inqueue_count_two_settings[$sea] == '--ALL-CALLS--')
{
if ($RingCalls > 0) {$calls_inqueue_count_two_output = "$calls_inqueue_count_two_heading: $RingCalls";}
else {$calls_inqueue_count_two_output = "$calls_inqueue_count_two_heading: $RingCalls";}
}
else
{
$cic_two_stmt='';
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
{
$cic_two_stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN('$AccampSQL')) $ADsql)";
}
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
{
$cic_two_stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and (campaign_id='$Acampaign')";
}
if (preg_match("/^--ALL-CALLS-/",$calls_inqueue_count_two_settings[$sea]))
{
$cic_two_stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$Acampaign') or (campaign_id IN('$AccampSQL')) $ADsql)";
}
if (preg_match("/-CALLS-EXCEPT=/",$calls_inqueue_count_two_settings[$sea]))
{
$except_container_id = preg_replace("/.*-CALLS-EXCEPT=/",'',$calls_inqueue_count_two_settings[$sea]);
# BEGIN gather EXCEPTION settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$except_container_id';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
if ($DB) {echo "EX|$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$except_container_id_settings = explode("\n",$SAcontainer_entry);
$except_container_id_settings_ct = count($except_container_id_settings);
$except_container_id_groups_SQL='';
$seaEX=0;
while ($except_container_id_settings_ct >= $seaEX)
{
if ( (!preg_match("/^;|^HEADING => |^HEADING=>/i",$except_container_id_settings[$seaEX])) and (strlen($except_container_id_settings[$seaEX]) > 0) )
{
if ($except_container_id_settings[$seaEX] == '--ALL-CALLS--')
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
}
else
{
if (preg_match("/^--ALL-IN-GROUP-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id NOT IN('$AccampSQL'))";
}
if (preg_match("/^--ALL-CAMPAIGN-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign')";
}
if (preg_match("/^--ALL-CALLS-/",$except_container_id_settings[$seaEX]))
{
$cic_excpt_stmt=" and (campaign_id!='$Acampaign') and (campaign_id NOT IN('$AccampSQL'))";
}
if (strlen($cic_excpt_stmt) < 10)
{
$except_container_id_settings[$seaEX] = preg_replace('/[^-_0-9\p{L}]/u','',$except_container_id_settings[$seaEX]);
if (strlen($except_container_id_settings[$seaEX]) > 0)
{
if (strlen($except_container_id_groups_SQL) > 1) {$except_container_id_groups_SQL .= ",";}
$except_container_id_groups_SQL .= "'$except_container_id_settings[$seaEX]'";
}
}
}
}
$seaEX++;
}
if ( (strlen($cic_excpt_stmt) < 10) and (strlen($except_container_id_groups_SQL) > 2) )
{
$cic_excpt_stmt="and (campaign_id NOT IN($except_container_id_groups_SQL))";
}
}
# END gather EXCEPTION settings container
}
if (strlen($cic_two_stmt) < 10)
{
$calls_inqueue_count_two_settings[$sea] = preg_replace('/[^-_0-9\p{L}]/u','',$calls_inqueue_count_two_settings[$sea]);
if (strlen($calls_inqueue_count_two_settings[$sea]) > 0)
{
if (strlen($calls_inqueue_count_two_groups_SQL) > 1) {$calls_inqueue_count_two_groups_SQL .= ",";}
$calls_inqueue_count_two_groups_SQL .= "'$calls_inqueue_count_two_settings[$sea]'";
}
}
}
}
}
$sea++;
}
if ( (strlen($cic_two_stmt) < 10) and (strlen($calls_inqueue_count_two_groups_SQL) > 2) )
{
$cic_two_stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id IN($calls_inqueue_count_two_groups_SQL)) $ADsql)";
}
if (strlen($cic_two_stmt) > 10)
{
$cic_two_stmt .= " $cic_excpt_stmt;";
if ($DB) {echo "CIC TWO|$cic_two_stmt|\n";}
$rslt=mysql_to_mysqli($cic_two_stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$cic_two_stmt,'03XXX',$user,$server_ip,$session_name,$two_mysql_log);}
$row=mysqli_fetch_row($rslt);
$RingCallsTwo=$row[0];
if ($RingCallsTwo > 0) {$RingCallsTwo = "$calls_inqueue_count_two_heading: $RingCallsTwo";}
else {$RingCallsTwo = "$calls_inqueue_count_two_heading: $RingCallsTwo";}
}
}
if ( (strlen($RingCallsOne) > 10) or (strlen($RingCallsTwo) > 10) )
{
if ( (strlen($RingCallsOne) > 10) and (strlen($RingCallsTwo) > 10) )
{$RingCalls = "$RingCallsOne $RingCallsTwo";}
else
{$RingCalls = "$RingCallsOne$RingCallsTwo";}
}
}
### END check for calls_inqueue_count_ settings containers and calculate calls in queue ###
}
else
{
$Alogin='N';
$Alogin_notes='';
$RingCalls='N';
$DiaLCalls='N';
}
##### END check on calls in queue, number of active calls in the campaign
### see if chats/emails are enabled, and if so how many of each are waiting
# 03041 and 03042 are the error logs for this
$chat_email_stmt="select allow_chats, allow_emails from system_settings;";
$chat_email_rslt=mysql_to_mysqli($chat_email_stmt, $link);
$chat_email_row=mysqli_fetch_row($chat_email_rslt);
# GET closer logs, in case they weren't grabbed above due to campagentstdisp!=YES
if ($chat_email_row[0]!=0 || $chat_email_row[1]!=0)
{
$stmt="SELECT status,campaign_id,closer_campaigns,comments from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03043',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Alogin=$row[0];
$Acampaign=$row[1];
$AccampSQL=$row[2];
$live_agents_comments=$row[3];
$AccampSQL = preg_replace('/\s\-/','', $AccampSQL);
$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
if (preg_match('/AGENTDIRECT/i', $AccampSQL))
{
$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
}
}
if ($chat_email_row[0]==0)
{
$WaitinGChats="N";
}
else
{
$chat_stmt="select count(*) from vicidial_live_chats where status='WAITING' and ((group_id IN('$AccampSQL') and (transferring_agent is null or transferring_agent!='$user')) or (group_id='AGENTDIRECT_CHAT' and user_direct='$user')) and chat_creator!='$user'";
$chat_rslt=mysql_to_mysqli($chat_stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$chat_stmt,'03041',$user,$server_ip,$session_name,$one_mysql_log);}
$chat_row=mysqli_fetch_row($chat_rslt);
$WaitinGChats=$chat_row[0];
# Chat alert priority: waiting chats = blink, then in-chat = on, then = off
if ($WaitinGChats > 0)
{
$WaitinGChats = "Y"; # Make CHAT button blink
}
else if ($Acomments=="CHAT")
{
$WaitinGChats = "C"; # in-chat, so make CHAT button display "ON";
}
else
{
$WaitinGChats = "N"; # no chats waiting, not in chat, make CHAT display "OFF"
}
}
if ($chat_email_row[1]==0)
{
$WaitinGEmails="N";
}
else
{
# $email_stmt="select count(*) from vicidial_email_list, vicidial_xfer_log where vicidial_email_list.status='QUEUE' and vicidial_email_list.user='$user' and vicidial_xfer_log.xfercallid=vicidial_email_list.xfercallid and direction='INBOUND' and vicidial_xfer_log.campaign_id in ('$AccampSQL') and closer='EMAIL_XFER'";
$email_stmt="select count(*) from vicidial_email_list, vicidial_xfer_log where vicidial_email_list.user!='$user' and NOT ISNULL(vicidial_email_list.xfercallid) and vicidial_xfer_log.xfercallid=vicidial_email_list.xfercallid and direction='INBOUND' and vicidial_xfer_log.campaign_id in ('$AccampSQL') and closer='EMAIL_XFER';";
$email_rslt=mysql_to_mysqli($email_stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$email_stmt,'03042',$user,$server_ip,$session_name,$one_mysql_log);}
$email_row=mysqli_fetch_row($email_rslt);
$WaitinGEmails=$email_row[0];
if ($WaitinGEmails > 0) {$WaitinGEmails = ""._QXZ("Emails in Queue").": $WaitinGEmails";}
else {$WaitinGEmails = ""._QXZ("Emails in Queue").": $WaitinGEmails";}
}
if ($auto_dial_level > 0)
{
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03005',$user,$server_ip,$session_name,$one_mysql_log);}
$retry_count=0;
while ( ($errno > 0) and ($retry_count < 5) )
{
$rslt=mysql_to_mysqli($stmt, $link);
$one_mysql_log=1;
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9305$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
$one_mysql_log=0;
$retry_count++;
}
### update the vicidial_live_agents_details record
$stmt="UPDATE vicidial_live_agents_details set latency='$latency',web_ip='$ip',update_date=NOW() where user='$user';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
### insert a vicidial_agent_latency_log record
$stmt="INSERT INTO vicidial_agent_latency_log SET latency='$latency',web_ip='$ip',user='$user',log_date=NOW();";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ( ( ($Acomments != 'CHAT') and ($Acomments != 'EMAIL') and (strlen($active_ingroup_dial) < 1) ) or ($live_call_seconds > 4) )
{
##### BEGIN DEAD logging section #####
if ( ( (strlen($customer_chat_id > 0) ) and ($customer_chat_id > 0) ) or ($Acomments == 'EMAIL') )
{
if ($Acomments == 'EMAIL')
{$AcalleridCOUNT=1;}
else
{
### find whether the call the agent is on is hung up
$stmt="SELECT count(*) from vicidial_chat_log where chat_id='$customer_chat_id' and message LIKE \"%has left chat\";";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03044',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$AchatendCOUNT=$row[0];
$AcalleridCOUNT=1;
if ($AchatendCOUNT > 0)
{$AcalleridCOUNT=0;}
}
}
else
{
### find whether the call the agent is on is hung up
$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$Acallerid';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03018',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$AcalleridCOUNT=$row[0];
}
if ( ($AcalleridCOUNT > 0) and (preg_match("/INCALL/i",$Astatus)) and (preg_match("/^M/",$Acallerid)) )
{
$updateNOW_TIME = date("Y-m-d H:i:s");
$stmt="UPDATE vicidial_auto_calls set last_update_time='$updateNOW_TIME' where callerid='$Acallerid';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03038',$user,$server_ip,$session_name,$one_mysql_log);}
}
if ( ($AcalleridCOUNT < 1) and (preg_match("/INCALL/i",$Astatus)) and (strlen($Aagent_log_id) > 0) )
{
if ($dead_count > 0)
{
$DEADcustomer++;
$DEADlog = "| DEAD:$Acallerid|$Alead_id|$AcalleridCOUNT";
### find whether the agent log record has already logged DEAD
$stmt="SELECT count(*) from vicidial_agent_log where agent_log_id='$Aagent_log_id' and ( (dead_epoch IS NOT NULL) or (dead_epoch > 10000) );";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03019',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Aagent_log_idCOUNT=$row[0];
if ($Aagent_log_idCOUNT < 1)
{
$NEWdead_epoch = date("U");
$deadNOW_TIME = date("Y-m-d H:i:s");
$stmt="UPDATE vicidial_agent_log set dead_epoch='$NEWdead_epoch' where agent_log_id='$Aagent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03020',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt="UPDATE vicidial_live_agents set last_state_change='$deadNOW_TIME' where agent_log_id='$Aagent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03021',$user,$server_ip,$session_name,$one_mysql_log);}
$tempACTION = 'dead_log';
$TEMPstage = "DEAD call logged A|$dead_count|";
vicidial_ajax_log($NOW_TIME,$startMS,$link,$tempACTION,$php_script,$user,$TEMPstage,$lead_id,$session_name,$stmt);
}
}
else
{
$tempACTION = 'dead_log';
$TEMPstage = "DEAD call first detect A|$dead_count|";
vicidial_ajax_log($NOW_TIME,$startMS,$link,$tempACTION,$php_script,$user,$TEMPstage,$lead_id,$session_name,$stmt);
}
$dead_count++;
}
else
{
if ($dead_count > 0)
{
$unDEADaffected_rows=0;
### find whether the agent log record has already logged DEAD
$stmt="SELECT count(*) from vicidial_agent_log where agent_log_id='$Aagent_log_id' and ( (dead_epoch IS NOT NULL) or (dead_epoch > 10000) ) and (dispo_epoch IS NULL);";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03030',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Aagent_log_idCOUNT=$row[0];
### if dead logged already on this call, but call is no longer dead, reverse thee dead logging
if ( ($Aagent_log_idCOUNT > 0) and ($dead_logging_version >= 2) )
{
$undeadNOW_TIME = date("Y-m-d H:i:s");
$stmt="UPDATE vicidial_agent_log set dead_epoch=NULL where agent_log_id='$Aagent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$unDEADaffected_rows = mysqli_affected_rows($link);
$stmt="UPDATE vicidial_live_agents set last_state_change='$undeadNOW_TIME' where agent_log_id='$Aagent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
}
$tempACTION = 'dead_log';
$TEMPstage = "UNDEAD call reversal A: |$Aagent_log_idCOUNT|$dead_count|$unDEADaffected_rows|$dead_logging_version|";
vicidial_ajax_log($NOW_TIME,$startMS,$link,$tempACTION,$php_script,$user,$TEMPstage,$lead_id,$session_name,$stmt);
$dead_count=0;
}
}
}
##### END DEAD logging section #####
}
else
{
### update the vicidial_live_agents every second with a new random number so it is shown to be alive
$stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03009',$user,$server_ip,$session_name,$one_mysql_log);}
$retry_count=0;
while ( ($errno > 0) and ($retry_count < 5) )
{
$rslt=mysql_to_mysqli($stmt, $link);
$one_mysql_log=1;
$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9309$retry_count",$user,$server_ip,$session_name,$one_mysql_log);
$one_mysql_log=0;
$retry_count++;
}
### update the vicidial_live_agents_details record
$stmt="UPDATE vicidial_live_agents_details set latency='$latency',web_ip='$ip',update_date=NOW() where user='$user';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
### insert a vicidial_agent_latency_log record
$stmt="INSERT INTO vicidial_agent_latency_log SET latency='$latency',web_ip='$ip',user='$user',log_date=NOW();";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
##### BEGIN DEAD logging section #####
if ($Acomments != 'EMAIL')
{
### find whether the call the agent is on is hung up
$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$Acallerid';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03029',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$AcalleridCOUNT=$row[0];
if ( ($AcalleridCOUNT > 0) and (preg_match("/INCALL/i",$Astatus)) )
{
$updateNOW_TIME = date("Y-m-d H:i:s");
$stmt="UPDATE vicidial_auto_calls set last_update_time='$updateNOW_TIME' where callerid='$Acallerid';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03037',$user,$server_ip,$session_name,$one_mysql_log);}
}
if ( ($AcalleridCOUNT < 1) and (preg_match("/INCALL/i",$Astatus)) and (strlen($Aagent_log_id) > 0) )
{
if ($dead_count > 0)
{
$DEADcustomer++;
$DEADlog = "| DEAD:$Acallerid|$Alead_id|$AcalleridCOUNT";
### find whether the agent log record has already logged DEAD
$stmt="SELECT count(*) from vicidial_agent_log where agent_log_id='$Aagent_log_id' and ( (dead_epoch IS NOT NULL) or (dead_epoch > 10000) );";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03030',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Aagent_log_idCOUNT=$row[0];
if ($Aagent_log_idCOUNT < 1)
{
$NEWdead_epoch = date("U");
$deadNOW_TIME = date("Y-m-d H:i:s");
$stmt="UPDATE vicidial_agent_log set dead_epoch='$NEWdead_epoch' where agent_log_id='$Aagent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03031',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt="UPDATE vicidial_live_agents set last_state_change='$deadNOW_TIME' where agent_log_id='$Aagent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03032',$user,$server_ip,$session_name,$one_mysql_log);}
$tempACTION = 'dead_log';
$TEMPstage = "DEAD call logged B|$dead_count|";
vicidial_ajax_log($NOW_TIME,$startMS,$link,$tempACTION,$php_script,$user,$TEMPstage,$lead_id,$session_name,$stmt);
}
}
else
{
$tempACTION = 'dead_log';
$TEMPstage = "DEAD call first detect B|$dead_count|";
vicidial_ajax_log($NOW_TIME,$startMS,$link,$tempACTION,$php_script,$user,$TEMPstage,$lead_id,$session_name,$stmt);
}
$dead_count++;
}
else
{
if ($dead_count > 0)
{
$unDEADaffected_rows=0;
### find whether the agent log record has already logged DEAD
$stmt="SELECT count(*) from vicidial_agent_log where agent_log_id='$Aagent_log_id' and ( (dead_epoch IS NOT NULL) or (dead_epoch > 10000) ) and (dispo_epoch IS NULL);";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03030',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$Aagent_log_idCOUNT=$row[0];
### if dead logged already on this call, but call is no longer dead, reverse thee dead logging
if ( ($Aagent_log_idCOUNT > 0) and ($dead_logging_version >= 2) )
{
$undeadNOW_TIME = date("Y-m-d H:i:s");
$stmt="UPDATE vicidial_agent_log set dead_epoch=NULL where agent_log_id='$Aagent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$unDEADaffected_rows = mysqli_affected_rows($link);
$stmt="UPDATE vicidial_live_agents set last_state_change='$undeadNOW_TIME' where agent_log_id='$Aagent_log_id';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
}
$tempACTION = 'dead_log';
$TEMPstage = "UNDEAD call reversal B: |$Aagent_log_idCOUNT|$dead_count|$unDEADaffected_rows|$dead_logging_version|";
vicidial_ajax_log($NOW_TIME,$startMS,$link,$tempACTION,$php_script,$user,$TEMPstage,$lead_id,$session_name,$stmt);
$dead_count=0;
}
}
}
##### END DEAD logging section #####
}
### grab the API hangup, API dispo and other Agent API fields in vicidial_live_agents
$stmt="SELECT external_hangup,external_status,external_pause,external_dial,external_update_fields,external_update_fields_data,external_timer_action,external_timer_action_message,external_timer_action_seconds,external_dtmf,external_transferconf,external_park,external_timer_action_destination,external_recording,external_pause_code,external_lead_id from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03010',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$external_hangup = $row[0];
$external_status = $row[1];
$external_pause = $row[2];
$external_dial = $row[3];
$external_update_fields = $row[4];
$external_update_fields_data = $row[5];
$timer_action = $row[6];
$timer_action_message = $row[7];
$timer_action_seconds = $row[8];
$external_dtmf = $row[9];
$external_transferconf = $row[10];
$external_park = $row[11];
$timer_action_destination = $row[12];
$external_recording = $row[13];
$external_pause_code = $row[14];
$external_lead_id = $row[15];
$MDQ_count=0;
if ( ($api_manual_dial=='QUEUE') or ($api_manual_dial=='QUEUE_AND_AUTOCALL') )
{
$stmt="SELECT count(*) FROM vicidial_manual_dial_queue where user='$user' and status='READY';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03033',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$mdq_count_record_ct = mysqli_num_rows($rslt);
if ($mdq_count_record_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$MDQ_count = $row[0];
}
if ( ($MDQ_count > 0) and (strlen($external_dial) < 16) and ($Astatus=='PAUSED') and ($Alead_id < 1) )
{
$stmt="SELECT mdq_id,external_dial FROM vicidial_manual_dial_queue where user='$user' and status='READY' order by entry_time limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03034',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$mdq_record_ct = mysqli_num_rows($rslt);
if ($mdq_record_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$MDQ_mdq_id = $row[0];
$MDQ_external_dial = $row[1];
$external_dial = $MDQ_external_dial;
$stmt="UPDATE vicidial_manual_dial_queue SET status='QUEUE' where mdq_id='$MDQ_mdq_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03035',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$UMDQaffected_rows_update = mysqli_affected_rows($link);
if ($UMDQaffected_rows_update > 0)
{
$stmt="UPDATE vicidial_live_agents SET external_dial='$MDQ_external_dial' where user='$user' and server_ip='$server_ip';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03036',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAMDQaffected_rows_update = mysqli_affected_rows($link);
}
}
}
}
if (strlen($external_status)<1) {$external_status = '::::::::::';}
$web_epoch = date("U");
$stmt="SELECT UNIX_TIMESTAMP(last_update),UNIX_TIMESTAMP(db_time) from server_updater where server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03014',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$server_epoch = $row[0];
$db_epoch = $row[1];
$time_diff = ($server_epoch - $db_epoch);
$web_diff = ($db_epoch - $web_epoch);
##### check for in-group change details
$InGroupChangeDetails = '0|||';
$manager_ingroup_set=0;
$stmt="SELECT count(*) FROM vicidial_live_agents where user='$user' and manager_ingroup_set='SET';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03022',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$mis_record_ct = mysqli_num_rows($rslt);
if ($mis_record_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$manager_ingroup_set = $row[0];
}
if ($manager_ingroup_set > 0)
{
$stmt="UPDATE vicidial_live_agents SET closer_campaigns=external_ingroups, manager_ingroup_set='Y' where user='$user' and manager_ingroup_set='SET';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03023',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAMISaffected_rows_update = mysqli_affected_rows($link);
if ($VLAMISaffected_rows_update > 0)
{
$stmt="SELECT external_ingroups,external_blended,external_igb_set_user,outbound_autodial,dial_method FROM vicidial_live_agents vla, vicidial_campaigns vc where user='$user' and manager_ingroup_set='Y' and vla.campaign_id=vc.campaign_id;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03024',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$migs_record_ct = mysqli_num_rows($rslt);
if ($migs_record_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$external_ingroups = $row[0];
$external_blended = $row[1];
$external_igb_set_user = $row[2];
$outbound_autodial = $row[3];
$dial_method = $row[4];
$stmt="SELECT full_name FROM vicidial_users where user='$external_igb_set_user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03025',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$mign_record_ct = mysqli_num_rows($rslt);
if ($mign_record_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$external_igb_set_name = $row[0];
}
$NEWoutbound_autodial='N';
if ( ($external_blended > 0) and ($dial_method != "INBOUND_MAN") and ($dial_method != "MANUAL") )
{$NEWoutbound_autodial='Y';}
$stmt="UPDATE vicidial_live_agents SET outbound_autodial='$NEWoutbound_autodial' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03026',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAMIBaffected_rows_update = mysqli_affected_rows($link);
$InGroupChangeDetails = "1|$external_blended|$external_igb_set_user|$external_igb_set_name";
$stmt="INSERT INTO vicidial_user_closer_log set user='$user',campaign_id='$Acampaign_id',event_date='$NOW_TIME',blended='$external_blended',closer_campaigns='$external_ingroups',manager_change='$external_igb_set_user';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03027',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
}
##### grab the shift information the agent
$stmt="SELECT user_group,agent_shift_enforcement_override from vicidial_users where user='$user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03015',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$VU_user_group = $row[0];
$VU_agent_shift_enforcement_override = $row[1];
### Gather timeclock and shift enforcement restriction settings
$stmt="SELECT shift_enforcement,group_shifts from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03016',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$shift_enforcement = $row[0];
$LOGgroup_shiftsSQL = preg_replace('/\s\s/','',$row[1]);
$LOGgroup_shiftsSQL = preg_replace('/\s/',"','",$LOGgroup_shiftsSQL);
$LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')";
### CHECK TO SEE IF AGENT IS WITHIN THEIR SHIFT IF RESTRICTED, IF NOT, OUTPUT ERROR
$Ashift_logout=0;
if ( ( (preg_match("/ALL/",$shift_enforcement)) and (!preg_match("/OFF|START/",$VU_agent_shift_enforcement_override)) ) or (preg_match("/ALL/",$VU_agent_shift_enforcement_override)) )
{
$shift_ok=0;
if (strlen($LOGgroup_shiftsSQL) < 3)
{$Ashift_logout++;}
else
{
$HHMM = date("Hi");
$wday = date("w");
$stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'3017',$user,$server_ip,$session_name,$one_mysql_log);}
$shifts_to_print = mysqli_num_rows($rslt);
$o=0;
while ( ($shifts_to_print > $o) and ($shift_ok < 1) )
{
$rowx=mysqli_fetch_row($rslt);
$shift_id = $rowx[0];
$shift_start_time = $rowx[1];
$shift_length = $rowx[2];
$shift_weekdays = $rowx[3];
if (preg_match("/$wday/i",$shift_weekdays))
{
$HHshift_length = substr($shift_length,0,2);
$MMshift_length = substr($shift_length,3,2);
$HHshift_start_time = substr($shift_start_time,0,2);
$MMshift_start_time = substr($shift_start_time,2,2);
$HHshift_end_time = ($HHshift_length + $HHshift_start_time);
$MMshift_end_time = ($MMshift_length + $MMshift_start_time);
if ($MMshift_end_time > 59)
{
$MMshift_end_time = ($MMshift_end_time - 60);
$HHshift_end_time++;
}
if ($HHshift_end_time > 23)
{$HHshift_end_time = ($HHshift_end_time - 24);}
$HHshift_end_time = sprintf("%02s", $HHshift_end_time);
$MMshift_end_time = sprintf("%02s", $MMshift_end_time);
$shift_end_time = "$HHshift_end_time$MMshift_end_time";
if (
( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or
( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or
( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) )
)
{$shift_ok++;}
}
$o++;
}
if ($shift_ok < 1)
{$Ashift_logout++;}
}
}
if ( ( ($time_diff > 8) or ($time_diff < -8) or ($web_diff > 8) or ($web_diff < -8) ) and (preg_match("/0\$/i",$StarTtime)) )
{$Alogin='TIME_SYNC'; $Alogin_notes="SERVER-DB-DIFF-- $time_diff = ($server_epoch - $db_epoch) DB-WEB-DIFF-- $web_diff = ($db_epoch - $web_epoch)";}
if ( ($Acount < 1) or ($Scount < 1) )
{$Alogin='DEAD_VLA'; $Alogin_notes="$Scount";}
if ($AexternalDEAD > 0)
{$Alogin='DEAD_EXTERNAL'; $Alogin_notes="$AexternalDEAD";}
if ($Ashift_logout > 0)
{$Alogin='SHIFT_LOGOUT'; $Alogin_notes="$Ashift_logout";}
if ($external_pause == 'LOGOUT')
{
$Alogin='API_LOGOUT'; $Alogin_notes="$external_pause";
$external_pause='';
}
//Check if xferchannel is active
$DEADxfer=0;
if ( (strlen($xferchannel) > 2) and ($DEADcustomer < 1) and (preg_match("/INCALL/i",$Astatus)) )
{
$stmt="SELECT count(*) FROM live_channels where channel ='$xferchannel' and server_ip='$server_ip';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03045',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$live_channelCOUNT=$row[0];
if ( ($live_channelCOUNT == 0) and (strlen($Alead_id) > 0) )
{
$DEADxfer++;
$stmt="UPDATE user_call_log SET xfer_hungup='XFER_3WAYHangup', xfer_hungup_datetime=NOW() where lead_id='$Alead_id' and user='$user' and call_type LIKE \"%3WAY%\" order by user_call_log_id desc limit 1;";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03046',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
//Check for call answer
$CHANanswer='0-----';
if ( ($check_for_answer > 0) and (strlen($MDnextCID) > 18) )
{
$dial_time = 0;
$sip_event_action_output='';
$stmt = "SELECT invite_date,UNIX_TIMESTAMP(first_180_date),UNIX_TIMESTAMP(first_183_date),UNIX_TIMESTAMP(200_date),TIMESTAMPDIFF(MICROSECOND,invite_date,200_date) as dial,TIMESTAMPDIFF(MICROSECOND,invite_date,first_180_date) as prog,TIMESTAMPDIFF(MICROSECOND,invite_date,first_183_date) as pdd from vicidial_sip_event_recent where caller_code='$MDnextCID' LIMIT 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03047',$user,$server_ip,$session_name,$one_mysql_log);}
$VSER_ct = mysqli_num_rows($rslt);
if ($VSER_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$invite_date = $row[0];
$first_180_date = $row[1];
$first_183_date = $row[2];
$sip200_date = $row[3];
$dial_time = $row[4];
$time_to_progress = $row[5];
$time_to_ring = $row[6];
if ( ($first_180_date > 0) and ($first_180_date != 'NULL') and ($first_183_date > 0) and ($first_183_date != 'NULL'))
{if ($first_180_date > $first_183_date) {$time_to_progress=$time_to_ring;}}
if ( ($dial_time > 0) and ($dial_time != 'NULL') )
{
if ( ($time_to_progress > 0) and ($time_to_progress != 'NULL') )
{
if ( ($dial_time <= 0) or ($dial_time == 'NULL') )
{$dial_time = $time_to_progress;}
$invite_to_ring = $time_to_progress;
$ring_to_final = ($dial_time - $invite_to_ring);
}
else
{
if ( ($time_to_ring > 0) and ($time_to_ring != 'NULL') )
{
if ( ($dial_time <= 0) or ($dial_time == 'NULL') )
{$dial_time = $time_to_ring;}
$invite_to_ring = $time_to_ring;
$ring_to_final = ($dial_time - $invite_to_ring);
}
else
{
$invite_to_ring = 0;
$ring_to_final = 0;
}
}
if ($invite_to_ring != '0') {$invite_to_ring = ($invite_to_ring / 1000000);}
if ($ring_to_final != '0') {$ring_to_final = ($ring_to_final / 1000000);}
if ($dial_time != '0') {$dial_time = ($dial_time / 1000000);}
# insert a record into the vicidial_log_extended_sip table for this call
$stmt = "INSERT INTO vicidial_log_extended_sip SET call_date='$invite_date', caller_code='$MDnextCID', invite_to_ring='$invite_to_ring', ring_to_final='$ring_to_final', invite_to_final='$dial_time', last_event_code='200';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03048',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rowsX = mysqli_affected_rows($link);
# flag the vicidial_sip_event_recent record as processed
$stmt = "UPDATE vicidial_sip_event_recent set processed='Y' where caller_code='$MDnextCID' LIMIT 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03049',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rowsX = mysqli_affected_rows($link);
### BEGIN check for SIP event log actions ###
$CAMPsip_event_logging='DISABLED';
$invite_to_final='';
$stmt = "SELECT sip_event_logging FROM vicidial_campaigns where campaign_id='$campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03050',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$csel_ct = mysqli_num_rows($rslt);
if ($csel_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$CAMPsip_event_logging = $row[0];
}
if ( (strlen($CAMPsip_event_logging) > 0) and ($CAMPsip_event_logging != 'DISABLED') )
{
# gather Sip event settings container
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='$CAMPsip_event_logging';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03051',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$SCinfo_ct = mysqli_num_rows($rslt);
if ($SCinfo_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$SAcontainer_entry = $row[0];
$SAcontainer_entry = preg_replace("/\r|\t|\'|\"/",'',$SAcontainer_entry);
$sip_action_settings = explode("\n",$SAcontainer_entry);
$sip_action_settings_ct = count($sip_action_settings);
$sea=0;
while ($sip_action_settings_ct >= $sea)
{
if ( (preg_match("/^invite_to_final => /",$sip_action_settings[$sea])) and (!preg_match("/auto-only/i",$sip_action_settings[$sea])) )
{
# invite_to_final => 0.0,1.0,hangup-dispo-message,FAS,Auto Hangup and Dispo of False Answer Call
$sip_action_settings[$sea] = preg_replace("/invite_to_final => /",'',$sip_action_settings[$sea]);
$invite_to_finalARY = explode(",",$sip_action_settings[$sea]);
$T_dial_time = floatval($dial_time);
$itf_begin = floatval($invite_to_finalARY[0]);
$itf_end = floatval($invite_to_finalARY[1]);
$itf_actions = $invite_to_finalARY[2];
$itf_dispo = $invite_to_finalARY[3];
$itf_message = $invite_to_finalARY[4];
if ( ($T_dial_time >= $itf_begin) and ($T_dial_time <= $itf_end) and (strlen($itf_actions) > 4) )
{
if (preg_match("/logtable/i",$itf_actions))
{
##### insert record into vicidial_sip_action_log
$stmt="INSERT INTO vicidial_sip_action_log set call_date='$invite_date',caller_code='$MDnextCID',lead_id='$lead_id',phone_number='$phone_number',user='$user',result='$itf_dispo';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03052',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rowsX = mysqli_affected_rows($link);
}
if (preg_match("/hangup|dispo|message/i",$itf_actions))
{
# $call_output = "$uniqueid\n$channel\nERROR\n" . $hangup_cause_msg . "\n
" . $sip_hangup_cause_msg;
$sip_event_action_output = "SIP ACTION-----" . $itf_actions . "-----" . $itf_dispo . "-----" . $itf_message;
}
}
}
$sea++;
}
}
}
### END check for SIP event log actions ###
$CHANanswer = "1-----" . $sip_event_action_output;
# SIP event debug logging
# $fp = fopen ("./SELdebug_log.txt", "a");
# fwrite ($fp, "$NOW_TIME SEL-CCC-Debug 1, chan-check: $check_for_answer|$MDnextCID|$invite_date|$sip200_date|$dial_time|$time_to_progress|$time_to_ring|\n");
# fclose($fp);
}
}
}
if ($SSagent_notifications > 0)
{
// Check for alerts
// Activate notifications that are ready to be sent systemwide
$upd_stmt="update vicidial_agent_notifications set notification_status='READY' where notification_date<=now() and notification_status='QUEUED';";
$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
# gather all READY notifications to be triggered, limit with $user, $VU_user_group, $campaign
$alert_stmt="select * from vicidial_agent_notifications where notification_status='READY' and ( (recipient_type='USER' and recipient='$user') or (recipient_type='USER_GROUP' and recipient='$VU_user_group') or (recipient_type='CAMPAIGN' and recipient='$campaign') ) order by notification_date asc limit 1;";
$alert_rslt=mysql_to_mysqli($alert_stmt, $link);
while ($alert_row=mysqli_fetch_array($alert_rslt))
{
$notification_id=$alert_row["notification_id"];
$recipient=$alert_row["recipient"];
$recipient_type=$alert_row["recipient_type"];
$upd_stmt="update vicidial_agent_notifications set notification_status='SENT' where notification_id='$notification_id'";
$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
if (mysqli_affected_rows($link)>0)
{
if ($recipient_type=="CAMPAIGN") {$column="campaign_id"; $recipient_str="$recipient";}
else if ($recipient_type=="USER_GROUP")
{
$column="user";
$ug_stmt="select user from vicidial_users where user_group='$recipient'";
$ug_rslt=mysql_to_mysqli($ug_stmt, $link);
$recipient_str="";
while ($ug_row=mysqli_fetch_row($ug_rslt))
{
$recipient_str.="$ug_row[0]', '";
}
}
else {$column="user"; $recipient_str="$recipient";}
$agent_stmt="select user from vicidial_live_agents where $column in ('$recipient_str')";
$agent_rslt=mysql_to_mysqli($agent_stmt, $link);
while($agent_row=mysqli_fetch_row($agent_rslt))
{
$ins_stmt="INSERT INTO vicidial_agent_notifications_queue(notification_id, user) VALUES('$notification_id', '$agent_row[0]')";
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
}
}
}
}
echo 'DateTime: ' . $NOW_TIME . '|UnixTime: ' . $StarTtime . '|Logged-in: ' . $Alogin . '|CampCalls: ' . $RingCalls . '|Status: ' . $Astatus . '|DiaLCalls: ' . $DiaLCalls . '|APIHanguP: ' . $external_hangup . '|APIStatuS: ' . $external_status . '|APIPausE: ' . $external_pause . '|APIDiaL: ' . $external_dial . '|DEADcall: ' . $DEADcustomer . ',' . $dead_count . '|InGroupChange: ' . $InGroupChangeDetails . '|APIFields: ' . $external_update_fields . '|APIFieldsData: ' . $external_update_fields_data . '|APITimerAction: ' . $timer_action . '|APITimerMessage: ' . $timer_action_message . '|APITimerSeconds: ' . $timer_action_seconds . '|APIdtmf: ' . $external_dtmf . '|APItransferconf: ' . $external_transferconf . '|APIpark: ' . $external_park . '|APITimerDestination: ' . $timer_action_destination . '|APIManualDialQueue: ' . $MDQ_count . '|APIRecording: ' . $external_recording . '|APIPaUseCodE: ' . $external_pause_code . '|WaitinGChats: ' . $WaitinGChats . '|WaitinGEmails: ' . $WaitinGEmails . '|LivEAgentCommentS: ' . $live_agents_comments . '|LeadIDSwitch: ' . $external_lead_id .'|DEADxfer: '.$DEADxfer .'|CHANanswer: '.$CHANanswer .'|Alogin_notes: '.$Alogin_notes. "\n";
if (strlen($timer_action) > 3)
{
$stmt="UPDATE vicidial_live_agents SET external_timer_action='' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03028',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAETAaffected_rows_update = mysqli_affected_rows($link);
}
}
$total_conf=0;
$stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and extension = '$conf_exten';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03011',$user,$server_ip,$session_name,$one_mysql_log);}
if ($rslt) {$sip_list = mysqli_num_rows($rslt);}
# echo "$sip_list|";
$ChannelA = array();
$loop_count=0;
while ($sip_list > $loop_count)
{
$loop_count++; $total_conf++;
$row=mysqli_fetch_row($rslt);
$ChannelA[$total_conf] = "$row[0]";
if ($format=='debug') {echo "\n";}
}
$stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and extension = '$conf_exten';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03012',$user,$server_ip,$session_name,$one_mysql_log);}
if ($rslt) {$channels_list = mysqli_num_rows($rslt);}
# echo "$channels_list|";
$loop_count=0;
while ($channels_list > $loop_count)
{
$loop_count++; $total_conf++;
$row=mysqli_fetch_row($rslt);
$ChannelA[$total_conf] = "$row[0]";
if ($format=='debug') {echo "\n";}
}
}
$channels_list = ($channels_list + $sip_list);
echo "$channels_list|";
$counter=0;
$countecho='';
while ($total_conf > $counter)
{
$counter++;
$countecho = "$countecho$ChannelA[$counter] ~";
# echo "$ChannelA[$counter] ~";
}
echo "$countecho\n";
$stage = "$Astatus|$Aagent_log_id|".$latency."ms|$DEADlog";
}
################################################################################
### AlertDisplay - send alerts to agents
################################################################################
if ($ACTION == 'AlertDisplay')
{
$alert_check_stmt="select * from vicidial_agent_notifications_queue where user='$user' order by queue_date asc limit 1";
$alert_check_rslt=mysql_to_mysqli($alert_check_stmt, $link);
if (mysqli_num_rows($alert_check_rslt)>0)
{
$acr_rows=mysqli_num_rows($alert_check_rslt);
$acr_row=mysqli_fetch_array($alert_check_rslt);
$notification_id=$acr_row["notification_id"];
$queue_id=$acr_row["queue_id"];
$notification_stmt="select * from vicidial_agent_notifications where notification_id='$notification_id' limit 1";
$notification_rslt=mysql_to_mysqli($notification_stmt, $link);
while($notif_row=mysqli_fetch_array($notification_rslt))
{
echo "$acr_rows|$notif_row[notification_text]|$notif_row[text_size]|$notif_row[text_font]|$notif_row[text_color]|$notif_row[text_weight]|$notif_row[show_confetti]|$notif_row[confetti_options]";
}
$del_stmt="delete from vicidial_agent_notifications_queue where queue_id='$queue_id'";
$del_rslt=mysql_to_mysqli($del_stmt, $link);
}
}
################################################################################
### register - registers a conference to a phone
################################################################################
if ($ACTION == 'register')
{
$MT[0]='';
$row=''; $rowx='';
$channel_live=1;
if ( (strlen($conf_exten)<1) || (strlen($exten)<1) )
{
$channel_live=0;
echo _QXZ("Conf Exten %1s is not valid or Exten %2s is not valid",0,'',$conf_exten,$exten)."\n";
exit;
}
else
{
$stmt="UPDATE conferences set extension='$exten' where server_ip = '$server_ip' and conf_exten = '$conf_exten';";
if ($format=='debug') {echo "\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03013',$user,$server_ip,$session_name,$one_mysql_log);}
}
echo _QXZ("Conference %1s has been registered to %2s",0,'',$conf_exten,$exten)."\n";
}
################################################################################
### DEBUG OUTPUT AND LOGGING
################################################################################
if ($format=='debug')
{
$ENDtime = date("U");
$RUNtime = ($ENDtime - $StarTtime);
echo "\n";
echo "\n\n\n";
}
### log the visibility changes sent from the agent screen
if (strlen($visibility) > 1)
{
$vc=0;
$visibility_details = explode('|',$visibility);
$visibility_details_ct = count($visibility_details);
while($vc < $visibility_details_ct)
{
$visibility_data = explode(' ',$visibility_details[$vc]);
$visibility_type = $visibility_data[0];
$visibility_length = $visibility_data[1];
$visibility_start_epoch = $visibility_data[2];
$visibility_end_epoch = $visibility_data[3];
#$visibility_length = ($StarTtime - $visibility_data[2]);
$agent_log_id = $visibility_data[4];
if (strlen($visibility_type) > 1)
{
$stmtA="INSERT INTO vicidial_agent_visibility_log set db_time=NOW(),event_start_epoch='$visibility_start_epoch',event_end_epoch='$visibility_end_epoch',user='$user',length_in_sec='$visibility_length',visibility='$visibility_type',agent_log_id='$agent_log_id';";
$rslt=mysql_to_mysqli($stmtA, $link);
}
$vc++;
}
}
if ($SSagent_debug_logging > 0)
{
vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);
### log the clicks that are sent from the agent screen
if (strlen($clicks) > 1)
{
$cd=0;
$clicks = preg_replace("/\|$/",'',$clicks);
$clicks_details = explode('|',$clicks);
$clicks_details_ct = count($clicks_details);
while($cd < $clicks_details_ct)
{
$click_data = explode('-----',$clicks_details[$cd]);
$click_time = $click_data[0];
$click_function_data = explode('---',$click_data[1]);
$click_function = $click_function_data[0];
$click_options = $click_function_data[1];
$stmtA="INSERT INTO vicidial_ajax_log set user='$user',start_time='$click_time',db_time=NOW(),run_time='0',php_script='vicidial.php',action='$click_function',lead_id='$lead_id',stage='$cd|$click_options',session_name='$session_name',last_sql='';";
$rslt=mysql_to_mysqli($stmtA, $link);
$cd++;
}
}
}
# log the display of agent-disabled and time-sync messages
if (strlen($clicks) > 1)
{
if (preg_match("/-----agent_disabled---|-----system_disabled---/",$clicks))
{
$cd=0;
$clicks = preg_replace("/\|$/",'',$clicks);
$clicks_details = explode('|',$clicks);
$clicks_details_ct = count($clicks_details);
while($cd < $clicks_details_ct)
{
$click_data = explode('-----',$clicks_details[$cd]);
$click_time = $click_data[0];
$click_function_data = explode('---',$click_data[1]);
$click_function = $click_function_data[0];
$click_options = $click_function_data[1];
if ( ($click_function == 'agent_disabled') or ($click_function == 'system_disabled') )
{
$stmtA="INSERT INTO vicidial_sync_log set user='$user',start_time='$click_time',db_time=NOW(),run_time='0',php_script='vicidial.php',action='$click_function',lead_id='$lead_id',stage='$cd|$click_options',session_name='$session_name',last_sql='';";
$rslt=mysql_to_mysqli($stmtA, $link);
}
$cd++;
}
}
}
exit;
?>